Closing Date: 31/05/2026
Job Type: Permanent - Full Time
Location: Manawatu-Whanganui - Palmerston North - Princess Street
Job Category: Administration and Office
Job Description
Pacific Health Group is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential.
We are seeking an experienced and compassionate Client Service Team Lead to lead a team working in our Sensitive Claims environment. This role is responsible for supporting staff, overseeing daily operations, and ensuring high‑quality, trauma‑informed service delivery to clients.This is a rewarding opportunity to lead a dedicated team making a meaningful difference for clients during vulnerable times.
Main Responsibilities
Lead, coach, and support a team of Client Service Co‑ordinators
Manage workflows to meet service standards and KPIs
Provide guidance on complex and sensitive client matters
Support staff wellbeing and foster a positive, safe team culture
Monitor quality, performance, and compliance
The benefits of working with us:
Well-being initiatives: annual eye exam, flu vaccination, access to EAP service
Annual budget set aside for professional development / study
Full time permanent position
Great team culture with regular social events, weekly treats, award schemes
About You
Proven experience in team leadership within a client‑facing environment
Strong emotional intelligence and communication skills
Confidence working with sensitive or complex cases
Commitment to client care, quality outcomes, and staff wellbeing
Attention to detail, accuracy, and solutions focused mindset.
Please refer to job no 2451 in your cover letter when applying for this role.
If you have any questions, email
[email protected]
Confidentiality is assured
Pacific Health Group is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.
