Contact Center Architect

Educational Qualification: Any Graduate or post graduate (BE/B.Tech/M.Tech/MCA) with good academic back ground from a reputed University
• Technical degree in Telecommunications Technology or similar acquired

Knowledge
• Working experience of 12 to 15 years in similar domain
• Experience with UCCE will be a plus
• Experience working with Cloud environments will be a plus
• At least 3 years’ experience in contact center systems analysis, ideally in designing contact center services, processes and environments. If not, we also value

experience in VoIP and Networks architecture in large companies
• Experience in working with global, multi-cultural teams
• Experience working in complex IT development in complex IT development

projects
• Understand Contact Center ECO systems dependencies for example with CRM tools or Reporting Applications