Job Description
Client Development Manager – ANZ
Reports to: General Manager – APAC
The Client Development Manager role at Tradedoubler AU presents an exciting opportunity for an ambitious and highly motivated individual to support a portfolio of clients across the Tradedoubler performance marketing businesses in Australia and New Zealand. You will work closely with the Business Development Director and wider team who will support you so that you can perform your duties and achieve your targets, whilst continuously developing professionally.
This is a relationships-driven role where you will be responsible for managing key relationships with new and existing brand partners, publishers, and agencies. The role is responsible for both short- and long-term strategic planning; ensuring our clients achieve optimum performance and results through our world of performance marketing services, whilst keeping business objectives and KPIs front of mind.
The ideal candidate is a team player with good communication skills and someone who is comfortable trying new things. They are familiar with customer service and keen to learn and adapt to continuously changing requirements in a fast paced, and fun environment. They are also dynamic, confident, self-motivated, and resilient – celebrating their successes and quickly learning from their failures.
Responsibilities
The Client Development Manager's responsibilities will focus on, but not be limited to, the following:
Effectively manage multiple, high-earning client partnerships while ensuring they all receive consistent, best-in-class customer service.
Meet, nurture, and grow relationships with key partners, understanding their businesses and the opportunities available for our clients.
Continuously audit your accounts to ensure that they have the best chance of success, suggesting improvements to clients, where necessary.
Work with clients to determine objectives, goals and KPI's, and be able to make informed, strategic decisions and/or partnership plans as a result of this.
Suggest new ways to innovate and keep clients’ lifetime value high.
Reporting back to clients on campaign performance via in-person meetings, calls and reports.
Monitor and keep abreast of industry trends, social platforms, events, and competitor strategy to maintain competitiveness.
Own and build out the partnerships deck, with the Business Development Director; ensuring we always have innovative and exciting opportunities available.
Own and manage our weekly publisher and advertiser newsletters.
Attend industry events, representing the Tradedoubler organisation at the highest standard.
Utilise data and analytics to measure campaign performance; applying learnings to assist campaign direction.
Key Requirements
Ideally, 1 to 2 years experience in a similar role (account manager, senior affiliate specialist, affiliate manager, etc.)
Bachelor level qualification in marketing, commerce, communications, business or related field
Good communication skills, both written and verbal with good telephone manners.
A demonstrable interest in digital services, influencer, and affiliate marketing.
Enthusiastic and confident with a “can-do” attitude.
Adaptable and open to change.
Proactive approach to supporting clients.
Strong interpersonal and relationship management skills.
Good time management and prioritisation skills.
Affiliate marketing or account management experience would be beneficial.
A working knowledge of Microsoft Office programs (Excel, Word, PowerPoint, Outlook).
Open minded, curious and a strong problem solver who is not afraid to try new ideas.
Benefits
Competitive salary plus Superannuation.
Opportunity to earn a large annual bonus.
Centrally located (Sydney CBD) co-working space (with access to many other locations globally).
Free artisan coffee (until 12pm).
Hybrid working arrangement with flexibility.
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Work Location: Hybrid remote in Sydney NSW 2000
