Job Description
Are you an experienced, enthusiastic, and results-driven individual ready to deliver exceptional hospitality in a luxury hotel setting? Challenger is seeking Full Time Room Attendants to join our team at a premier 5-star hotel in the Gold Coast If you take pride in your work, are committed to high safety standards, and thrive in a fast-paced, hands-on hospitality role, this is your chance to shine.
About the Role:
We are seeking a Full-Time Room Attendant Supervisor (Level 5) to oversee the daily operations of our housekeeping team within a luxury hotel environment. In this hands-on role, you’ll lead by example, ensuring high standards of cleanliness, presentation, and guest satisfaction are consistently achieved. You’ll conduct regular floor sweeps, monitor staff performance, and provide support and guidance to ensure all tasks are completed to the highest standard.
Roster/Hours: 9:00AM-5:00PM
Location: Broadbeach, Gold Coast
A free meal every shift – lunch or dinner, on us!
Key Responsibilities
Supervision: Oversee and support housekeeping staff in their day-to-day duties.
Quality control: Conduct regular inspections and floor sweeps to ensure rooms and public areas meet hotel standards.
Team leadership: Provide training, coaching, and feedback to team members.
Guest experience: Act as a brand ambassador, ensuring guests enjoy a welcoming and high-quality environment.
Compliance & safety: Ensure all staff follow company policies, procedures, and safe work practices.
What we’re looking for
Experience: Previous experience as a Room Attendant; supervisory experience highly regarded.
Leadership skills: Ability to lead, motivate, and support a team in a fast-paced environment.
Knowledge: Understanding of cleaning chemicals, equipment, and workplace safety.
Why Join Us?
Competitive Pay & Penalty Rates: We pay in line with the Hospitality Award — including applicable penalty rates, allowances, and reliable fortnightly pay.
Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success.
Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.
Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network.
Who we are:
Challenger Services Group is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane, and the Gold Coast. We specialise in servicing commercial cleaning, hospitality, food and beverage, food production, government, education, and aged care environments.
Ready to make your mark?
Thank you for considering this exciting opportunity with Challenger. To learn more about our business, visit us at www.csgroup.com.au. If this sounds like the perfect opportunity for you, we invite you to apply today.
Challenger Services Group is an equal opportunity employer, committed to fostering diversity and inclusion. Candidates of Aboriginal or Torres Strait Islander background are encouraged to apply. to apply.
