Call Center Data Analyst

Etech Global Services delivers next-generation BPO solutions and specializes in turning data into strategic insights using a combination of artificial and human intelligence.

With over 50 global partnerships, 3,600 employees, and state-of-the-art contact centers worldwide, Etech has the flexibility and scalability to work with organizations of all sizes.

Role Description

This is a full-time on-site role for a Call Center Data Analyst at Etech Global Services in Gandhinagar. The Data Analyst will be responsible for analyzing call center data, using statistical techniques to interpret data, creating data models, and communicating insights effectively to improve customer experiences and shareholder value.

What We Expect You To Have :
• 5+ years of experience in BPO / Call center reporting, with strong Data analysis skills.
• Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI / ETL tools (e.g., Talend).
• Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
• Strong leadership skills with the ability to manage deliverables accurately and on time.