Assistant Manager | Guest Relations

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BHINI AGRAWAL & CO. CHARTERED ACCOUNTANTS


Audit & Accounts Assistant
BHINI AGRAWAL & CO. CHARTERED ACCOUNTANTS • India • via Glassdoor
15 hours ago
₹48K–₹1.8L a year
Full–time and Part-time
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Job description
Job Summary
CHARTERED ACCOUNTANT FIRM
Responsibilities and Duties
ALL KINDS OF OFFICE WORK IN START UP
Key Skills
BASIC COMPUTER MS OFFICE TALLY
Required Experience and Qualifications
COMMERCE GRADUATES WITH COMPUTER AND TALLY KNOWLEDGE
Benefits
TRAINING, MENTORING, FLEXIBLE HOURS

Job Types: Full-time, Part-time, Internship, Fresher

Pay: ₹48,000.00 - ₹180,000.00 per year

Schedule:
• Day shift
•...
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Accor


Assistant Manager - Guest Relations
Accor • Hyderabad, Telangana • via Accor Careers - Accor Group
10 hours ago
Full–time
No Degree Mentioned
Apply on Accor Careers - Accor Group
Job description
Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 2+2 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number: ++1 (0) 40 6625 0000

Website: https://all.accor.com/hotel/6687/index.en.shtml

Job Description

Primary Responsibilities
• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
• Responsible for Reception, Concierge operations, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.
• To be readily available at all times to deal with problems or complaints.
• Plan for VIP arrivals in advance.
• Record history / preferences for all VIPs, regular and long staying guests.
• Ensure preferences are looked into when guests are expected to arrive.
• Personally welcome and ****** all guests of Novotel Hyderabad Airport.

Operational Management
• Adhere to the Standard Operating Procedures & policies.
• Check outstanding of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• “C” forms
• Reception / Information Log Book
• Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Check the grooming and hygiene of the team.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.
• Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.
• Works closely with Department Heads to assess service standards and delivery on a regular basis.
• Attends Regional/Global Guest Experience meetings/training as required.

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management

• Minimum 4-5 year of relevant experience and at least 1 year in the similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times