Assistant General Manager I

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Description:

The Assistant General Manager’s primary responsibility is to support the General Manager in all aspects of managing the property. The main focus will always be on customer service, resident retention, fiscal success, and daily operations. The Assistant General Manager will serve in a critical role of delivering the best beginning-to-end-living experience in the industry and management of the community. The AGM should be prepared to run the property in the absence of the GM.

Responsibilities:

Maintain positive resident relations through outstanding service
Participate in the daily operations of the property
Work with corporate marketing manager to deliver strong leasing and marketing initiatives
Participate in weekly team meetings
Participate in resident retention and leasing events
Maintain and monitor the systems and procedures for service requests and follow-ups
Have a strong knowledge of the resident database, accounts receivable, and accounts payable
Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts
Characteristics and Qualifications:

2-3 years’ experience in student housing—Strongly Preferred
2 years of experience in a management role with a proven track record of achievements
Experience and knowledge of Yardi or Entrata systems
Strong financial, organizational, analytical and decision-making skills
Strong internet, Microsoft Office, and spreadsheet skills
Working knowledge of Social Media and online presence
Maintain a high degree of professionalism and foster positive relationships with residents
This position offers the following competitive benefits:

Health, Vision, and Dental Insurance for you and your dependents
Prescription Drug Plan
Employee Assistance Program
Short-Term Disability & Long-Term Disability Insurance
Group Life Insurance
401(k) Program with Employer Contribution
Generous Paid Vacation, Sick Time and Holidays
Paid Parental Leave
Direct Deposit
Collegial Work Environment
Time off to Volunteer
Employee Referral Program
Voluntary benefits

GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc is not responsible for any fees related to unsolicited resumes.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Visit our new website https://www.gmhcommunities.com/

GMH Communities is an Equal Opportunity Employer


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