Application Support

Provide front office aligned production support for equities DMA and algorithmic trading platforms.
Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows.
Monitor order flow for rejects and failures, proactively identifying and resolving issues.
Support and monitor market data feeds to maintain accuracy and performance.
Collaborate with sales, traders, and execution desks to resolve production issues and trading queries.
Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems.
Partner with middle office on allocations, booking, and reconciliations.
Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications.
Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity.
Lead incident root cause analysis and drive long-term stability improvements.
Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform rollouts.
Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.