Administration Assistant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in our Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Kickstart your career in the insurance industry with purpose and progression!
This is a fantastic opportunity for someone eager to break into the world of personal injury claims. Starting as an Administration Assistant, you’ll play a key role in supporting our Case Managers and helping us deliver exceptional outcomes for those impacted by injury.
As you build your knowledge and confidence, you’ll have a clear pathway to progress into a Case Manager role — where you’ll take ownership of your own portfolio of claims and make a real difference by helping people get their lives back on track.
If you’re organised, driven, and ready to grow, this is your chance to join a supportive team and build a meaningful career with EML!
This is a permanent, full time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.
YOUR RESPONSIBILITIES
Provide support to claims teams to "help people get their lives back".
Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
Suggest and implement ideas to improve workflow efficiency.
Maintain claim file notes by entering actions undertaken into the claims system, as directed.
Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
Accurately complete data entry tasks with attention to detail and compliance with standards.
Managing phone enquiries, taking new claim lodgements and taking messages as required.
ABOUT YOU
Strong computer skills.
Strong attention to detail and time management skills.
Ability to work independently and within a diverse team.
Effective and verbal communication skills.
Previous Data Entry Experience
WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
 
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