Activation Officer|BRANCH BANKING|CMS

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Activation Officer-BRANCH BANKING-CMS

Kotak Mahindra
New Delhi, Delhi
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1+ hours agoFull–time
This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients.

Job Role:

Understand customer requirements & train the customers on usage of Cash Management Platform
• Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services
• Support Consumer & Commercial Bank customers for modification/service related queries.
• Help channels in giving demonstration of our system to existing as well as prospective clients.
• Monitor, push & ensure the productivity of other activation channels
• Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT
• Understand specific MIS requirement of the customers and arrange to deliver reports accordingly.
• Prepare the MIS & MIS analysis on assigned customer portfolio
• Increase product penetration & work on customer feedbacks