Job Description
Location
Brisbane QLD
Full job description
Compensation package: $100,000 basic + Superannuation (On Target Earnings $120,000)
Office location: Brisbane CBD, Edward Street
Working hours: 8.45am - 5.15pm (Monday - Friday)
As an Account Manager, you'll be the go-to contact for a portfolio of 400–500 business clients, a mix of loyal long-term partners and new accounts referred by our dedicated sales team. Working closely with our in-house creative and engineering teams, you'll coordinate the delivery of top-tier audio and media productions, all while consulting proactively on your clients' evolving marketing and telephony needs.
This is a relationship-first role, perfect for someone who's naturally people-focused, builds rapport easily over the phone, and is passionate about helping businesses succeed. You'll be a strategic partner to your clients, understanding their objectives, guiding them with insight, and offering innovative marketing solutions that align with their goals.
Role Responsibilities:
Build and maintain strong, long-term relationships with your clients, becoming a trusted extension of their business
Leverage deep product and industry knowledge to offer expert commercial, technical and creative advice
Collaborate across teams to manage end-to-end production and audio projects, delivering a high-quality client experience
Identify opportunities to grow accounts and support your clients' broader marketing ambitions
Use a structured contact model to ensure regular, tailored communication with your clients
Monitor client health, track key metrics, and use data to make informed decisions and strategic plans
Actively invest in your own professional development, seeking feedback and guidance to continually improve
Experience Required:
Strong experience in B2B Account Management, Customer Success, or Client Services
Proven ability to juggle a high-volume account base while staying organised and responsive
Outstanding communication skills, written, verbal, and over the phone
A proactive mindset, with the confidence to lead conversations and make strategic recommendations
A team player attitude, with a passion for delivering exceptional client outcomes
About PHMG:
Established in 1998, PHMG has grown from a renowned UK-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way. Now proudly employee owned.
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